English

FAQ

Before you inquire.

How is this different from finding and booking a clinic myself?

It can be hard to tell which clinic fits your needs and your schedule. We start by listening to your concerns and the questions you want to ask. Then we look at each doctor's experience, how consultations work and how you can reach the team after your visit. We explain why we think each clinic might suit you.

If you have only a few days in Seoul and want time to speak with a doctor before deciding on treatment, we check consultation times and estimated costs with the clinics. We also ask about follow-up visits that could affect your trip. You can compare the details that matter to you and make your own choice without contacting each clinic separately.

Once you choose, we arrange your appointments and go with you to consultations, procedures and follow-up visits to interpret. If a question comes to mind after you return home, you can reach someone at LOPER who already knows your case. We pass your question to the medical team and help you get their reply.

What happens after I send my inquiry?

We review your travel dates and what you would like to discuss with a doctor. If we need more detail, we get in touch. We then send you a private shortlist of clinics, with our reasons for suggesting each one and the cost estimates we’ve confirmed with them. Tell us which option you prefer or what else you would like to know.

Can you help if I only have a few days in Seoul?

Yes. Include your arrival and departure dates in your inquiry. We check which appointments are available during your stay and ask the clinic whether you may need to allow time for a follow-up visit.

Is there a concierge fee or a booking deposit?

There is no separate Medical Concierge fee. The clinic bills you for consultations, tests and procedures. If the clinic requires a deposit, we explain the amount and the cancellation and rescheduling terms before you confirm your appointment.

How does LOPER SEOUL earn its income, and does it affect your recommendations?

Our Medical Concierge service has no separate fee for you. LOPER SEOUL may receive a referral fee from clinics when you book through us.

This does not change what you pay: clinic prices are the same as if you booked directly. We recommend clinics based on your needs and our in-person visits.

How do I cancel or reschedule my appointment?

Please contact LOPER SEOUL as soon as your plans change, no later than the day before your appointment. We check with the clinic and let you know the next steps. The terms we shared before you confirmed your booking will apply.

Can I add Private Van & Driver to my booking?

Yes. Medical Concierge clients can add our Private Van & Driver service. Include your dates and route in the same inquiry form, and we’ll send you a separate quote for the transport.

Who can I contact after I return home?

If you have questions about the care you booked, you can contact LOPER SEOUL. Whether you want to go over aftercare instructions, arrange a follow-up visit or request your health screening report, we help you reach your medical team.

Begin Your Inquiry